Normally dispatch of stock items is made the same or next working day wherever possible.
Please take the time to read through the information on each listing but if you are not sure in any way at all we'd far rather you asked us for assistance before ordering as it can often save both you and us a lot of time, hassle and money.
All spare parts should have an estimated lead time to deliver to you under normal conditions using courier or first class mail options, be mindful of some that are factory order as these can take longer, in some cases quite a bit longer sadly. For more information on delivery times and the various options please see the "Delivery" page.
On occasion some items may require to be transferred in order to be dispatched from one place to another and, especially when orders are placed after 3pm this can mean a slight delay in dispatch.
If there are service notes we will normally advise accordingly either on the item's page or by email.
If there are alternative parts available cheaper or can be substituted we endeavour to list them and you will often find lower cost compatible items in the related items listings. It is worth looking for those as they can quite often be significantly cheaper.
We do use numerous storage locations and sadly cannot hold every spare part of the tens of thousands available from scores of manufacturers in stock at all times in one location. This means that on occasion we will have to transfer stock from one locations to another before dispatch but all items will be dispatched as quickly as possible.
Where there is any significant delay that we know or are advised of, we will inform you and allow you to either wait for the part or cancel for a full refund as soon as we possibly can.
- Please pay attention to the estimated lead times on product pages as some spare parts are factory orders and can take some time to arrive!
Christmas & Other Holiday Periods
Around Christmas and some other holiday periods as well as large events such as Black Friday, deliveries both inbound and outbound can be subject to disruption that is completely outwith our control and, at such times we strongly recommend that economy delivery services are not used where a spare part or any other time may be required within a set timeframe.
Please note that many manufacturers also close at periods through the year, generally in the autumn and again over the festive holidays that can lead to delays at these times.
Any delays at these periods is normally due to distribution services and are sadly unavoidable during these periods however it will normally affect only a few orders and wherever possible we will advise of any delay should it occur with your order.
Through the holiday periods we operate normal service on all non bank holiday days and doing our utmost to ensure that all orders are shipped as quickly as possible.